Privacy Policy

Personal Information

When you contact KL Drainage for services, we may collect:

• Your name and contact details (phone number, email address)
• Property address where services are required
• Description of drainage issues or service requirements
• Payment information for completed services

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on our website
• Device information and operating system
• Referral source (how you found our website)

We use your personal information to:

• Provide Services: Schedule appointments, carry out drainage work, and communicate about your service requirements
• Customer Support: Respond to inquiries, provide quotes, and follow up on completed work
• Business Operations: Process payments, maintain records, and improve our services
• Legal Compliance: Meet our legal obligations and protect our business interests
• Marketing: Send relevant information about our services (only with your consent)

KL Drainage does not sell, trade, or rent your personal information to third parties. We may share information only in these circumstances:

• Service Providers: With trusted partners who help us operate our business (payment processors, scheduling systems)
• Legal Requirements: When required by law, court order, or to protect our rights and safety
• Emergency Situations: To protect health, safety, or prevent damage to property
• Business Transfer: In the event of a merger, acquisition, or sale of business assets

We implement appropriate security measures to protect your personal information:

• Secure storage of customer records and payment information
• Limited access to personal data on a need-to-know basis
• Regular review and updating of security practices
• Secure communication channels for sensitive information
• Proper disposal of documents containing personal information

Under GDPR and UK data protection laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Rectification: Ask us to correct any inaccurate or incomplete information
• Erasure: Request deletion of your personal information (subject to legal requirements)
• Restriction: Ask us to limit how we use your information
• Portability: Request transfer of your information to another service provider
• Objection: Object to certain uses of your personal information

To exercise these rights, contact us at info@kl-drainage.co.uk or 01224 935268.

We retain your personal information only as long as necessary for:

• Providing ongoing services and customer support
• Meeting legal and regulatory requirements
• Resolving disputes and enforcing agreements
• Business record-keeping (typically 7 years for financial records)

When information is no longer needed, we securely delete or anonymize it.

Our website may use cookies and similar technologies to:

• Improve website functionality and user experience
• Analyze website traffic and usage patterns
• Remember your preferences for future visits

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

For questions about this Privacy Policy or how we handle your personal information:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes:

• We will update the "Last Updated" date at the top of this policy
• Significant changes will be communicated to existing customers
• Continued use of our services constitutes acceptance of the updated policy

We encourage you to review this policy periodically to stay informed about how we protect your information.